Vonage Contact Center (formerly NewVoiceMedia) vs. CloudTalk
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | CloudTalk |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 104 | 1,943 |
| Ease of use | 8.7 | 9.2 |
| Ease of setup | 8.7 | 9.0 |
| Quality of support | 8.8 | 8.9 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 47 | 56.984713 |
| Small Business | 27.9% | 64.9% |
| Mid-Market | 51.9% | 31.3% |
| Enterprise | 20.2% | 3.9% |
| Total page views | 295 | 4,588 |
| Total LLM citations | 1,205 | 25,986 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
CloudTalk
CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically.
- Ease of Use
- Reliability
- Intuitive
- Helpful
- Calling Features
- Call Quality