Vonage Contact Center (formerly NewVoiceMedia) vs. Aircall
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Aircall |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 104 | 1,681 |
| Ease of use | 8.7 | 9.3 |
| Ease of setup | 8.7 | 9.1 |
| Quality of support | 8.8 | 8.8 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 47 | 66.788544 |
| Small Business | 27.9% | 55.0% |
| Mid-Market | 51.9% | 41.0% |
| Enterprise | 20.2% | 4.0% |
| Total page views | 295 | 5,460 |
| Total LLM citations | 1,205 | 31,209 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Aircall
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support.
- Ease of Use
- Easy Integration
- Features
- Reliability
- Call Recording
- Intuitive