G2 Vendor Directory

Hero vs. Zoho CRM

A side-by-side comparison based on G2 review data.

MetricHero

by Vivun Inc.

Zoho CRM

by Zoho

Overall rating5.04.1
Review count102,956
Ease of use9.48.5
Ease of setup9.88.3
Quality of support10.08.0
Meets requirements9.08.6
NPS10038.596491
Small Business0.0%61.6%
Mid-Market33.3%32.3%
Enterprise66.7%6.1%
Total page views3708,329
Total LLM citations452129,821

Hero

Vivun's AI Sales Teammate, Hero, works alongside sellers before, during, and after customer conversations, helping them prepare with the right context, respond confidently in real time, and preserve momentum through immediate follow-through. Every deal comes down to a handful of critical moments. A question you didn't anticipate. A conversation that shifts direction. A follow-up that can't wait. Vivun shows up inside those moments, not after them, so sellers can perform when the outcome is still undecided.

Pros

  • Time-saving
  • Simple
  • Easy Setup
  • Integrations
  • Ease of Use
  • Customer Support

Zoho CRM

Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.

Pros

  • Ease of Use
  • Features
  • Integrations
  • Lead Management
  • Easy Integrations
  • Helpful