Hero vs. Dialpad Support

Vivun's AI Sales Teammate, Hero, works alongside sellers before, during, and after customer conversations, helping them prepare with the right context, respond confidently in real time, and preserve momentum through immediate follow-through. Every deal comes down to a handful of critical moments. A question you didn't anticipate. A conversation that shifts direction. A follow-up that can't wait. Vivun shows up inside those moments, not after them, so sellers can perform when the outcome is still undecided.

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management.