G2 Vendor Directory

VividCharts for ServiceNow vs. Zoho Assist

A side-by-side comparison based on G2 review data.

MetricVividCharts for ServiceNow

by VividCharts

Zoho Assist

by Zoho

Overall rating4.74.7
Review count16754
Ease of use9.39.4
Ease of setup8.39.4
Quality of support9.89.1
Meets requirements9.69.4
NPS90.90909179.343365
Small Business18.8%71.4%
Mid-Market31.3%23.2%
Enterprise50.0%5.4%
Total page views93,087
Total LLM citations219,400

VividCharts for ServiceNow

Have you ever exported data from ServiceNow to an outside tool to create presentation quality reports? Have you been trying to find a way to tell stories with your ServiceNow data? Have you found your organization trying to offer data visualizations to end-users or customers in the Service Portal or outside of the traditional "itil" view? Do you have the need to display ServiceNow data on a wall monitor? Have you ever needed to create a custom chart but couldn't justify the amount of time it would take?

Pros

    Zoho Assist

    Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

    Pros

    • Ease of Use
    • Remote Access
    • Remote Support
    • Easy Setup
    • Reliability
    • Easy Access