G2 Vendor Directory

VividCharts for ServiceNow vs. Tenfold

A side-by-side comparison based on G2 review data.

MetricVividCharts for ServiceNow

by VividCharts

Tenfold

by LivePerson

Overall rating4.74.5
Review count16172
Ease of use9.39.4
Ease of setup8.39.2
Quality of support9.89.1
Meets requirements9.69.0
NPS90.90909168.263473
Small Business18.8%27.9%
Mid-Market31.3%41.9%
Enterprise50.0%30.2%
Total page views945
Total LLM citations2132

VividCharts for ServiceNow

Have you ever exported data from ServiceNow to an outside tool to create presentation quality reports? Have you been trying to find a way to tell stories with your ServiceNow data? Have you found your organization trying to offer data visualizations to end-users or customers in the Service Portal or outside of the traditional "itil" view? Do you have the need to display ServiceNow data on a wall monitor? Have you ever needed to create a custom chart but couldn't justify the amount of time it would take?

Pros

    Tenfold

    Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.

    Pros

    • Integrations
    • Tools
    • Accuracy of Information
    • Salesforce Integration
    • Call Management
    • User Interface