G2 Vendor Directory

VividCharts for ServiceNow vs. LogMeIn Rescue

A side-by-side comparison based on G2 review data.

MetricVividCharts for ServiceNow

by VividCharts

LogMeIn Rescue

by GoTo

Overall rating4.74.5
Review count16239
Ease of use9.39.3
Ease of setup8.39.4
Quality of support9.89.0
Meets requirements9.69.3
NPS90.90909171.748879
Small Business18.8%32.9%
Mid-Market31.3%40.1%
Enterprise50.0%27.0%
Total page views91,090
Total LLM citations23,153

VividCharts for ServiceNow

Have you ever exported data from ServiceNow to an outside tool to create presentation quality reports? Have you been trying to find a way to tell stories with your ServiceNow data? Have you found your organization trying to offer data visualizations to end-users or customers in the Service Portal or outside of the traditional "itil" view? Do you have the need to display ServiceNow data on a wall monitor? Have you ever needed to create a custom chart but couldn't justify the amount of time it would take?

Pros

    LogMeIn Rescue

    LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience.

    Pros

    • Ease of Use
    • Remote Support
    • Remote Access
    • Remote Control
    • Customer Support
    • Reliability