G2 Vendor Directory

VividCharts for ServiceNow vs. BeyondTrust Remote Support

A side-by-side comparison based on G2 review data.

MetricVividCharts for ServiceNow

by VividCharts

BeyondTrust Remote Support

by BeyondTrust

Overall rating4.74.7
Review count16396
Ease of use9.39.4
Ease of setup8.38.9
Quality of support9.89.3
Meets requirements9.69.5
NPS90.90909179.949239
Small Business18.8%15.0%
Mid-Market31.3%36.5%
Enterprise50.0%48.6%
Total page views9899
Total LLM citations26,953

VividCharts for ServiceNow

Have you ever exported data from ServiceNow to an outside tool to create presentation quality reports? Have you been trying to find a way to tell stories with your ServiceNow data? Have you found your organization trying to offer data visualizations to end-users or customers in the Service Portal or outside of the traditional "itil" view? Do you have the need to display ServiceNow data on a wall monitor? Have you ever needed to create a custom chart but couldn't justify the amount of time it would take?

Pros

    BeyondTrust Remote Support

    BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting.

    Pros

    • Ease of Use
    • Remote Access
    • Remote Support
    • Security
    • Reliability
    • Security Focus