Visual Matrix PMS vs. HotelFriend
A side-by-side comparison based on G2 review data.
| Metric | Visual Matrix PMS | HotelFriend |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 10 | 10 |
| Ease of use | 9.5 | 10.0 |
| Ease of setup | 7.1 | 9.4 |
| Quality of support | 9.3 | 9.8 |
| Meets requirements | 8.6 | 9.6 |
| NPS | 70 | 80 |
| Small Business | 80.0% | 22.2% |
| Mid-Market | 10.0% | 77.8% |
| Enterprise | 10.0% | 0.0% |
| Total page views | 47 | 509 |
| Total LLM citations | 42 | 367 |
Visual Matrix PMS
More than 3,000 properties in 30+ countries worldwide choose the Visual Matrix hospitality operating system to optimize hotel operations and serve guests from reservation to return stay. Our system includes a game-changing PMS and an independent mobile operating platform (MOP) for use with Visual Matrix and most other PMS systems. Our PMS offers powerful features and key integrations that are easy to use, like revenue management with automated rate/discount tiering, a fully integrated channel manager, and a mobile app for tracking performance on the go.
HotelFriend
HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, direct booking, channel manager, automated payments, event management, and guest experience tools in an all-in-one platform. It centralizes all essential tools in one platform, allowing hoteliers to manage reservations, front desk tasks, housekeeping, communication, payments, guest services, and restaurant operations efficiently — without switching between multiple systems.