G2 Vendor Directory

ViaSay vs. Thoughtly

A side-by-side comparison based on G2 review data.

MetricViaSay

by laiye

Thoughtly

by Thoughtly

Overall rating4.64.6
Review count5047
Ease of use8.99.2
Ease of setup9.09.3
Quality of support9.67.4
Meets requirements9.18.7
NPS77.5510278.571429
Small Business16.0%93.3%
Mid-Market50.0%4.4%
Enterprise34.0%2.2%
Total page views792,636
Total LLM citations422,001

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Pros

  • Insights
  • Training
  • Usability
  • Efficiency
  • Helpful
  • Customer Support

Thoughtly

Thoughtly is an AI go-to-market (GTM) platform that helps businesses activate and convert their warm pipeline through voice-first automation. The platform deploys natural, human-sounding AI voice agents that engage prospects in real conversations—answering and placing calls, qualifying leads, scheduling meetings, and seamlessly transferring to live team members when needed. By integrating with popular CRMs and marketing tools such as Salesforce, HubSpot, and Calendly, Thoughtly accelerates speed-to-lead, improves conversion rates, and reduces customer acquisition costs.

Pros

  • Ease of Use
  • Efficiency Improvement
  • AI Integration
  • Customer Support
  • User Interface
  • Innovation