G2 Vendor Directory

ViaSay vs. LivePerson

A side-by-side comparison based on G2 review data.

MetricViaSay

by laiye

LivePerson

by LivePerson

Overall rating4.64.3
Review count50207
Ease of use8.98.6
Ease of setup9.08.3
Quality of support9.68.5
Meets requirements9.18.7
NPS77.5510258.378378
Small Business16.0%25.2%
Mid-Market50.0%41.6%
Enterprise34.0%33.2%
Total page views791,153
Total LLM citations427,933

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Pros

  • Insights
  • Training
  • Usability
  • Efficiency
  • Helpful
  • Customer Support

LivePerson

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises.

Pros

  • Features
  • Ease of Use
  • Helpful
  • Artificial Intelligence
  • Efficiency
  • Customer Engagement