G2 Vendor Directory

ViaSay vs. Gupshup

A side-by-side comparison based on G2 review data.

MetricViaSay

by laiye

Gupshup

by Gupshup

Overall rating4.64.4
Review count5067
Ease of use8.99.0
Ease of setup9.09.0
Quality of support9.68.7
Meets requirements9.19.1
NPS77.5510266.666667
Small Business16.0%23.9%
Mid-Market50.0%46.3%
Enterprise34.0%29.9%
Total page views79932
Total LLM citations428,649

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Pros

  • Insights
  • Training
  • Usability
  • Efficiency
  • Helpful
  • Customer Support

Gupshup

Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Easy Integrations
  • Features
  • Staff Support