G2 Vendor Directory

Verloop.io vs. ViaSay

A side-by-side comparison based on G2 review data.

MetricVerloop.io

by Verloop

ViaSay

by laiye

Overall rating4.74.6
Review count23050
Ease of use9.58.9
Ease of setup9.59.0
Quality of support9.59.6
Meets requirements9.49.1
NPS83.62831977.55102
Small Business32.2%16.0%
Mid-Market48.7%50.0%
Enterprise19.1%34.0%
Total page views29279
Total LLM citations1,19142

Verloop.io

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated Speech Recognition (ASR), and Natural Language Processing (NLP), Verloop.io powers AI-driven self-service, real-time agent support, and actionable insights for quality assurance. Available 24/7 across Web, Apps, Messenger, Instagram, and WhatsApp, it provides seamless multilingual support in 80+ languages.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Automation
  • Features
  • Reporting

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Pros

  • Insights
  • Training
  • Usability
  • Efficiency
  • Helpful
  • Customer Support