Verizon Network Based IVR vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Verizon Network Based IVR | Freshservice |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 12 | 1,366 |
| Ease of use | 9.3 | 9.3 |
| Ease of setup | 9.5 | 9.0 |
| Quality of support | 8.9 | 9.1 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 66.666667 | 75.644917 |
| Small Business | 58.3% | 18.0% |
| Mid-Market | 33.3% | 60.9% |
| Enterprise | 8.3% | 21.1% |
| Total page views | 6 | 3,143 |
| Total LLM citations | 0 | 28,238 |
Verizon Network Based IVR
A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call.
- Helpful
- Features
- Customer Support
- Easy Setup
- Easy Integrations
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface