Verint Quality Management vs. The Predictive Index

Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form of the Verint Quality Bot. With Verint Quality Management, you can evaluate all components of a customer interaction, including voice conversations and associated screen data, text-based interactions (such as chat and email), and video, right from a single screen.

🚀 Obi by The Predictive Index is now in open beta for current PI clients! PI has spent 70 years studying what drives people at work. Obi by PI is our new AI product that puts that science to work in the moments that require it most. Before a tough feedback conversation, a first 1:1, a performance review, or a moment of interpersonal conflict, users can ask Obi how to approach the situation. Obi will provide a tailored playbook grounded in the behavioral profiles of the specific people involved, not generic AI advice.