Zendesk vs. Hiver
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Zendesk | Hiver |
|---|---|---|
| Avg. rating | 4.3 | 4.6 |
| Total reviews | 7,720 | 1,296 |
| Review growth (QoQ) | -48.6% | +75.0% |
| Products on G2 | 4 | 1 |
| Categories covered | 35 | 15 |
| Best category rank | #1 in Live Chat | #3 in Google Workspace Communication Tools |
| Small Business | 39.5% | 66.7% |
| Mid-Market | 46.7% | 27.4% |
| Enterprise | 13.7% | 5.9% |