UseResponse vs. Kayako
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | UseResponse | Kayako |
|---|---|---|
| Avg. rating | 4.5 | 4.0 |
| Total reviews | 22 | 226 |
| Review growth (QoQ) | — | -100.0% |
| Products on G2 | 1 | 1 |
| Categories covered | 6 | 5 |
| Best category rank | #115 in Customer Self-Service | #34 in Shared Inbox |
| Small Business | 40.9% | 54.8% |
| Mid-Market | 40.9% | 35.2% |
| Enterprise | 18.2% | 10.0% |