Swarm vs. Heartbeat Chat
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Swarm | Heartbeat Chat |
|---|---|---|
| Avg. rating | 4.8 | 4.8 |
| Total reviews | 11 | 36 |
| Review growth (QoQ) | — | +0.0% |
| Products on G2 | 1 | 1 |
| Categories covered | 1 | 1 |
| Best category rank | #27 in Online Community Management | #33 in Online Community Management |
| Small Business | 100.0% | 88.9% |
| Mid-Market | 0.0% | 8.3% |
| Enterprise | 0.0% | 2.8% |