SuccessKPI vs. Genesys
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | SuccessKPI | Genesys |
|---|---|---|
| Avg. rating | 4.4 | 4.4 |
| Total reviews | 129 | 1,707 |
| Review growth (QoQ) | -32.5% | -19.2% |
| Products on G2 | 1 | 3 |
| Categories covered | 4 | 25 |
| Best category rank | #6 in Speech Analytics | #2 in Speech Analytics |
| Small Business | 22.5% | 17.1% |
| Mid-Market | 57.4% | 44.3% |
| Enterprise | 20.2% | 38.6% |