Speed to Contact vs. 800.com
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Speed to Contact | 800.com |
|---|---|---|
| Avg. rating | 4.4 | 4.7 |
| Total reviews | 23 | 1,079 |
| Review growth (QoQ) | -100.0% | -39.7% |
| Products on G2 | 1 | 1 |
| Categories covered | 6 | 4 |
| Best category rank | #46 in CRM | #2 in Inbound Call Tracking |
| Small Business | 36.4% | 86.1% |
| Mid-Market | 59.1% | 12.9% |
| Enterprise | 4.5% | 1.0% |