Smith.ai vs. Upfirst
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Smith.ai | Upfirst |
|---|---|---|
| Avg. rating | 4.8 | 4.9 |
| Total reviews | 135 | 26 |
| Review growth (QoQ) | — | -70.0% |
| Products on G2 | 3 | 1 |
| Categories covered | 3 | 1 |
| Best category rank | #3 in Virtual Receptionist Services | #5 in Virtual Receptionist Services |
| Small Business | 93.3% | 96.2% |
| Mid-Market | 3.7% | 3.8% |
| Enterprise | 3.0% | 0.0% |