SMG - Service Management Group vs. PG Forsta
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | SMG - Service Management Group | PG Forsta |
|---|---|---|
| Avg. rating | 4.6 | 4.6 |
| Total reviews | 50 | 609 |
| Review growth (QoQ) | — | — |
| Products on G2 | 1 | 4 |
| Categories covered | 3 | 12 |
| Best category rank | #25 in Experience Management | #5 in Q&A Platforms |
| Small Business | 14.0% | 45.4% |
| Mid-Market | 34.0% | 38.9% |
| Enterprise | 52.0% | 15.7% |