SMG - Service Management Group vs. DropThought
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | SMG - Service Management Group | DropThought |
|---|---|---|
| Avg. rating | 4.6 | 4.6 |
| Total reviews | 50 | 71 |
| Review growth (QoQ) | — | — |
| Products on G2 | 1 | 1 |
| Categories covered | 3 | 3 |
| Best category rank | #25 in Experience Management | #20 in Feedback Analytics |
| Small Business | 14.0% | 16.9% |
| Mid-Market | 34.0% | 74.6% |
| Enterprise | 52.0% | 8.5% |