Smartsupp vs. Genesys
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Smartsupp | Genesys |
|---|---|---|
| Avg. rating | 4.7 | 4.4 |
| Total reviews | 1,081 | 1,707 |
| Review growth (QoQ) | +114.3% | -19.2% |
| Products on G2 | 1 | 3 |
| Categories covered | 4 | 25 |
| Best category rank | #11 in Live Chat | #2 in Speech Analytics |
| Small Business | 96.2% | 17.1% |
| Mid-Market | 3.2% | 44.3% |
| Enterprise | 0.7% | 38.6% |