SmartCustomer vs. Trustpilot
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | SmartCustomer | Trustpilot |
|---|---|---|
| Avg. rating | 4.4 | 3.3 |
| Total reviews | 77 | 265 |
| Review growth (QoQ) | -100.0% | -46.2% |
| Products on G2 | 1 | 1 |
| Categories covered | 2 | 2 |
| Best category rank | #16 in Review Management | #20 in Review Management |
| Small Business | 78.9% | 61.3% |
| Mid-Market | 19.7% | 32.2% |
| Enterprise | 1.3% | 6.5% |