SmartCustomer vs. Reputation
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | SmartCustomer | Reputation |
|---|---|---|
| Avg. rating | 4.4 | 4.5 |
| Total reviews | 77 | 2,603 |
| Review growth (QoQ) | -100.0% | -98.8% |
| Products on G2 | 1 | 2 |
| Categories covered | 2 | 12 |
| Best category rank | #16 in Review Management | #3 in Online Reputation Management |
| Small Business | 78.9% | 30.5% |
| Mid-Market | 19.7% | 45.0% |
| Enterprise | 1.3% | 24.6% |