Shelf vs. Kovai Limited
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Shelf | Kovai Limited |
|---|---|---|
| Avg. rating | 4.7 | 4.6 |
| Total reviews | 141 | 753 |
| Review growth (QoQ) | — | -4.0% |
| Products on G2 | 1 | 3 |
| Categories covered | 4 | 11 |
| Best category rank | #21 in Contact Center Knowledge Base | #1 in Help Authoring Tool (HAT) |
| Small Business | 14.9% | 35.3% |
| Mid-Market | 56.7% | 42.6% |
| Enterprise | 28.4% | 22.1% |