Pure Chat vs. Olark
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Pure Chat | Olark |
|---|---|---|
| Avg. rating | 4.4 | 4.3 |
| Total reviews | 207 | 224 |
| Review growth (QoQ) | — | — |
| Products on G2 | 1 | 1 |
| Categories covered | 1 | 1 |
| Best category rank | #129 in Live Chat | #125 in Live Chat |
| Small Business | 56.8% | 50.4% |
| Mid-Market | 31.6% | 44.2% |
| Enterprise | 11.7% | 5.4% |