PagerDuty vs. incident.io
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | PagerDuty | incident.io |
|---|---|---|
| Avg. rating | 4.5 | 4.8 |
| Total reviews | 978 | 235 |
| Review growth (QoQ) | -72.1% | +2500.0% |
| Products on G2 | 1 | 1 |
| Categories covered | 7 | 3 |
| Best category rank | #3 in Runbook Automation | #6 in AI SRE Tools |
| Small Business | 19.2% | 10.9% |
| Mid-Market | 43.1% | 65.9% |
| Enterprise | 37.7% | 23.1% |