osTicket vs. Open Source Matters
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | osTicket | Open Source Matters |
|---|---|---|
| Avg. rating | 4.4 | 4.0 |
| Total reviews | 45 | 388 |
| Review growth (QoQ) | — | +0.0% |
| Products on G2 | 1 | 1 |
| Categories covered | 2 | 2 |
| Best category rank | #124 in Help Desk | #107 in Web Content Management |
| Small Business | 57.8% | 67.3% |
| Mid-Market | 33.3% | 21.1% |
| Enterprise | 8.9% | 11.6% |