osTicket vs. Jetware
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | osTicket | Jetware |
|---|---|---|
| Avg. rating | 4.4 | 4.7 |
| Total reviews | 45 | 361 |
| Review growth (QoQ) | — | -46.2% |
| Products on G2 | 1 | 7 |
| Categories covered | 2 | 3 |
| Best category rank | #124 in Help Desk | #17 in Artificial Neural Network |
| Small Business | 57.8% | 40.7% |
| Mid-Market | 33.3% | 31.2% |
| Enterprise | 8.9% | 28.1% |