osTicket vs. Drupal
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | osTicket | Drupal |
|---|---|---|
| Avg. rating | 4.4 | 3.9 |
| Total reviews | 45 | 450 |
| Review growth (QoQ) | — | -100.0% |
| Products on G2 | 1 | 2 |
| Categories covered | 2 | 3 |
| Best category rank | #124 in Help Desk | #48 in E-Commerce Platforms |
| Small Business | 57.8% | 44.4% |
| Mid-Market | 33.3% | 35.2% |
| Enterprise | 8.9% | 20.4% |