Listen Labs vs. Userback
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Listen Labs | Userback |
|---|---|---|
| Avg. rating | 4.3 | 4.7 |
| Total reviews | 40 | 291 |
| Review growth (QoQ) | — | -93.3% |
| Products on G2 | 1 | 1 |
| Categories covered | 3 | 7 |
| Best category rank | #6 in Conversational AI Survey Platforms | #5 in Enterprise Feedback Management |
| Small Business | 57.5% | 88.8% |
| Mid-Market | 32.5% | 8.2% |
| Enterprise | 10.0% | 3.0% |