IBM vs. ServiceNow
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | IBM | ServiceNow |
|---|---|---|
| Avg. rating | 4.3 | 4.4 |
| Total reviews | 12,195 | 7,198 |
| Review growth (QoQ) | -23.3% | -79.7% |
| Products on G2 | 129 | 28 |
| Categories covered | 270 | 108 |
| Best category rank | #1 in Application Performance Monitoring (APM) | #1 in Service Desk |
| Small Business | 24.2% | 13.8% |
| Mid-Market | 29.2% | 25.8% |
| Enterprise | 46.6% | 60.4% |