HelpDocs vs. Shelf
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | HelpDocs | Shelf |
|---|---|---|
| Avg. rating | 4.3 | 4.7 |
| Total reviews | 18 | 141 |
| Review growth (QoQ) | — | — |
| Products on G2 | 1 | 1 |
| Categories covered | 2 | 4 |
| Best category rank | #66 in Knowledge Base | #21 in Contact Center Knowledge Base |
| Small Business | 44.4% | 14.9% |
| Mid-Market | 22.2% | 56.7% |
| Enterprise | 33.3% | 28.4% |