Heartbeat Chat vs. Forj
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Heartbeat Chat | Forj |
|---|---|---|
| Avg. rating | 4.8 | 4.6 |
| Total reviews | 36 | 81 |
| Review growth (QoQ) | +0.0% | — |
| Products on G2 | 1 | 1 |
| Categories covered | 1 | 2 |
| Best category rank | #33 in Online Community Management | #21 in Online Community Management |
| Small Business | 88.9% | 56.3% |
| Mid-Market | 8.3% | 30.0% |
| Enterprise | 2.8% | 13.8% |