Followup CRM vs. Capsule
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Followup CRM | Capsule |
|---|---|---|
| Avg. rating | 4.4 | 4.7 |
| Total reviews | 59 | 568 |
| Review growth (QoQ) | — | -34.3% |
| Products on G2 | 1 | 2 |
| Categories covered | 1 | 6 |
| Best category rank | #31 in Construction CRM | #4 in Construction CRM |
| Small Business | 61.0% | 91.9% |
| Mid-Market | 39.0% | 7.3% |
| Enterprise | 0.0% | 0.7% |