Expected Behavior vs. Zoom
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Expected Behavior | Zoom |
|---|---|---|
| Avg. rating | 4.5 | 4.6 |
| Total reviews | 16 | 63,715 |
| Review growth (QoQ) | -100.0% | -62.8% |
| Products on G2 | 1 | 11 |
| Categories covered | 1 | 64 |
| Best category rank | #48 in Document Creation | #1 in Screen and Video Capture |
| Small Business | 73.3% | 48.8% |
| Mid-Market | 13.3% | 31.8% |
| Enterprise | 13.3% | 19.4% |