CUSTOMER SQUARE vs. Hiya
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | CUSTOMER SQUARE | Hiya |
|---|---|---|
| Avg. rating | 4.5 | 4.6 |
| Total reviews | 10 | 148 |
| Review growth (QoQ) | — | -89.3% |
| Products on G2 | 1 | 1 |
| Categories covered | 1 | 1 |
| Best category rank | #61 in Contact Center Quality Assurance | #8 in Contact Center Quality Assurance |
| Small Business | 30.0% | 39.0% |
| Mid-Market | 50.0% | 47.9% |
| Enterprise | 20.0% | 13.0% |