Chat Metrics vs. Smith.ai
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Chat Metrics | Smith.ai |
|---|---|---|
| Avg. rating | 4.8 | 4.8 |
| Total reviews | 21 | 135 |
| Review growth (QoQ) | — | — |
| Products on G2 | 1 | 3 |
| Categories covered | 1 | 3 |
| Best category rank | #8 in Managed Live Chat | #3 in Virtual Receptionist Services |
| Small Business | 42.9% | 93.3% |
| Mid-Market | 33.3% | 3.7% |
| Enterprise | 23.8% | 3.0% |