Channel vs. QualityUnit
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Channel | QualityUnit |
|---|---|---|
| Avg. rating | 4.8 | 4.5 |
| Total reviews | 13 | 1,692 |
| Review growth (QoQ) | — | -100.0% |
| Products on G2 | 1 | 2 |
| Categories covered | 5 | 14 |
| Best category rank | #36 in Live Chat | #15 in Complaint Management |
| Small Business | 84.6% | 69.0% |
| Mid-Market | 15.4% | 21.9% |
| Enterprise | 0.0% | 9.1% |