Channel vs. Gladly
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Channel | Gladly |
|---|---|---|
| Avg. rating | 4.8 | 4.7 |
| Total reviews | 13 | 1,113 |
| Review growth (QoQ) | — | -87.5% |
| Products on G2 | 1 | 1 |
| Categories covered | 5 | 9 |
| Best category rank | #36 in Live Chat | #11 in Contact Center |
| Small Business | 84.6% | 22.4% |
| Mid-Market | 15.4% | 61.0% |
| Enterprise | 0.0% | 16.6% |