Capsule vs. SugarAI
Side-by-side across both vendors’ full G2 portfolios — reviews, ratings and category coverage aggregated to the company, not a single product.
| Metric | Capsule | SugarAI |
|---|---|---|
| Avg. rating | 4.7 | 4.0 |
| Total reviews | 568 | 1,183 |
| Review growth (QoQ) | -34.3% | -50.0% |
| Products on G2 | 2 | 5 |
| Categories covered | 6 | 7 |
| Best category rank | #4 in Construction CRM | #7 in Google Workspace Office Tools |
| Small Business | 91.9% | 37.4% |
| Mid-Market | 7.3% | 48.0% |
| Enterprise | 0.7% | 14.6% |