G2 Vendor Directory

vBulletin Cloud vs. Gainsight Customer Communities

A side-by-side comparison based on G2 review data.

MetricvBulletin Cloud

by vBulletin Solutions

Gainsight Customer Communities

by Gainsight Inc.

Overall rating4.04.4
Review count10277
Ease of use8.48.8
Ease of setup10.08.5
Quality of support8.49.0
Meets requirements8.68.5
NPS3059.782609
Small Business70.0%16.1%
Mid-Market20.0%58.8%
Enterprise10.0%25.1%
Total page views111380
Total LLM citations1052,436

vBulletin Cloud

You get a fully functioning and customizable vBulletin site with all the key admin controls, while vBulletin handles the back-end infrastructure for you.

Pros

    Gainsight Customer Communities

    Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums.

    Pros

    • Ease of Use
    • User Interaction
    • Experience
    • Branding Customization
    • Feedback Management
    • Features