UserTesting vs. Userback
A side-by-side comparison based on G2 review data.
| Metric | UserTesting | Userback |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 794 | 291 |
| Ease of use | 8.7 | 9.4 |
| Ease of setup | 8.8 | 9.4 |
| Quality of support | 9.1 | 9.5 |
| Meets requirements | 8.8 | 9.2 |
| NPS | 64.130435 | 83.745583 |
| Small Business | 21.2% | 88.8% |
| Mid-Market | 37.5% | 8.2% |
| Enterprise | 41.2% | 3.0% |
| Total page views | 2,435 | 541 |
| Total LLM citations | 25,139 | 3,520 |
UserTesting
UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.
- Ease of Use
- Helpful
- Time-saving
- Customer Support
- Features
- Testing Process
Userback
Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.
- Ease of Use
- Feedback Management
- Setup Ease
- Features
- Simple
- Easy Setup