UserTesting vs. Listen Labs
A side-by-side comparison based on G2 review data.
| Metric | UserTesting | Listen Labs |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 794 | 40 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 8.8 | 8.2 |
| Quality of support | 9.1 | 9.0 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 64.130435 | 50 |
| Small Business | 21.2% | 57.5% |
| Mid-Market | 37.5% | 32.5% |
| Enterprise | 41.2% | 10.0% |
| Total page views | 2,435 | 379 |
| Total LLM citations | 25,139 | 1,824 |
UserTesting
UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.
- Ease of Use
- Helpful
- Time-saving
- Customer Support
- Features
- Testing Process
Listen Labs
Listen Labs is an AI-powered qualitative research platform that delivers the depth of interviews at the speed and scale of surveys. Leading brands like Google, Microsoft, and SKIMS use Listen for concept and creative testing, brand research, persona development, and international studies. Insights are delivered in hours, not weeks, helping companies move faster and make more confident decisions.