G2 Vendor Directory

User Interviews vs. Gainsight Product Experience

A side-by-side comparison based on G2 review data.

MetricUser Interviews

by Auros

Gainsight Product Experience

by Gainsight Inc.

Overall rating4.64.4
Review count1,047243
Ease of use9.28.0
Ease of setup8.87.6
Quality of support9.28.9
Meets requirements9.18.7
NPS74.59618262.343096
Small Business57.6%21.0%
Mid-Market22.7%60.9%
Enterprise19.7%18.1%
Total page views1,593326
Total LLM citations20,0401,648

User Interviews

User Interviews, now part of UserTesting, makes it fast, easy, and affordable to recruit participants for 🧑‍💻 user research, 📊 market research, and 🤖 AI training. With 7 million participants, precise matching, and fraud prevention, we can reliably fill any research study. Connect with the right people in any niche, whether your target audience is consumers, B2B professionals, or domain experts needed for model training. Source, screen, track and pay participants, then move seamlessly from data collection to deep analysis, all in one place.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Interviews
  • Scheduling
  • Time-saving

Gainsight Product Experience

Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork.

Pros

  • Ease of Use
  • Reporting
  • Customer Engagement
  • Customer Support
  • User Interface
  • Easy Management