UsefulFeedback! vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | UsefulFeedback! | LiveAgent |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 40 | 1,538 |
| Ease of use | 9.0 | 9.1 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 73.684211 | 69.277515 |
| Small Business | 50.0% | 66.6% |
| Mid-Market | 36.8% | 23.5% |
| Enterprise | 13.2% | 9.9% |
| Total page views | 52 | 1,682 |
| Total LLM citations | 44 | 13,109 |
UsefulFeedback!
UsefulFeedback! is a cloud-based, highly configurable complaints management system designed to help organizations effectively capture, manage, and report on customer complaints and feedback across their entire business network. By automating the interaction and engagement process across all enterprise channels—including frontline employees, customer service teams, and external service providers—UsefulFeedback! enables businesses to enhance customer experience, improve service levels, and comply with regulatory requirements.
- Ease of Use
- Features
- Feedback
- Customer Support
- Integrations
- Easy Integrations
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple