G2 Vendor Directory

Upland InGenius vs. CallHippo

A side-by-side comparison based on G2 review data.

MetricUpland InGenius

by Upland Software

CallHippo

by CallHippo

Overall rating4.44.4
Review count14416
Ease of use9.49.0
Ease of setup9.79.0
Quality of support9.69.1
Meets requirements8.99.0
NPS61.53846270.559611
Small Business21.4%75.7%
Mid-Market42.9%21.4%
Enterprise35.7%2.9%
Total page views431,650
Total LLM citations2910,009

Upland InGenius

Upland InGenius is a Computer Telephony Integration (CTI) platform that integrates CRM and call center systems to increase productivity. InGenius enables agents to deliver personalized experiences with AI while protecting technology infrastructure investments. With InGenius, agents have a single pane of glass to work from, reducing call handling time and increasing case handling capacity. By aligning telephony data with CRM data, your organization can gain immediate insights into customer behavior and make data-driven decisions that improve the employee and customer experience.

Pros

  • Helpful
  • Customer Support

CallHippo

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

Pros

  • Ease of Use
  • Call Quality
  • Reliability
  • Easy Setup
  • Customer Support
  • Features