G2 Vendor Directory

Upland RO Innovation vs. ClientSuccess

A side-by-side comparison based on G2 review data.

MetricUpland RO Innovation

by Upland Software

ClientSuccess

by ClientSuccess

Overall rating4.14.4
Review count19424
Ease of use7.99.1
Ease of setup7.48.6
Quality of support8.78.9
Meets requirements7.88.5
NPS36.84210560.238095
Small Business5.3%42.5%
Mid-Market36.8%55.8%
Enterprise57.9%1.7%
Total page views54402
Total LLM citations642,015

Upland RO Innovation

Upland RO Innovation is customer reference management software for companies that win. The platform enables businesses to automatically serve up the best customer references, when they’re needed, use AI to leverage intelligence from Sales Wins, and track the impact of references on sales. With integrations to CRM systems like Salesforce, Microsoft Dynamics, and HubSpot, RO Innovation makes it easy to find customer references and testimonials to help sales teams close deals, faster.

Pros

    ClientSuccess

    ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true Customer Success Management Platform™ provides actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer. We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life.

    Pros

    • Customer Support
    • Integrations
    • Client Management
    • Tracking
    • Educational Resources
    • Organization